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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Trying to recover the password for my wife's Hotmail Acct

Customer Question

Trying to recover the password ***** my wife's Hotmail Acct which only serves as her Microsoft acct name . She uses a gmail address as her email acct.
JA: How long have you had this issue with your Hotmail account?
Customer: Its been out for awhile
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a phone
JA: What troubleshooting have you tried?
Customer: I tried to use the automated reset but failed. She only uses hotmail as the Microsoft acct. Her normal email is gmail
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the Hotmail address you reset?

Customer: replied 8 months ago.
first, I agreed to a $5 charge My card was also charged $51. Why??
Expert:  Byron replied 8 months ago.

I'm not in Billing so I can't say for certain.

You can contact customer service at***@******.***

Expert:  Byron replied 8 months ago.

Do you still need assistance with the email password?

Expert:  Byron replied 8 months ago.

Here's a customer service number you can call as well: 1-***-***-****

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