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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Have been trying to login on my account but I was told my

Customer Question

Have been trying to login on my account but I was told my account was block don't to the fat that I was reported for scam which I don't have any idea about it
JA: Have you tried having password ***** directions emailed to you?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On a phone
JA: What troubleshooting have you tried?
Customer: Non
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have also have a windows xp, vista, or 7, or 8, 10, or mac computer?

What's the model of your phone?

Can you please confirm the email address account you are having issue with?
Please reply at the box below. Thank you,

Expert:  Sandy replied 2 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

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