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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Email
Satisfied Customers: 793
Experience:  All type of email clients, microsoft, web based, linux
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I just switched email providers from justhost to godaddy. I

Customer Question

I just switched email providers from justhost to godaddy. I forgot to export the ost, to pst in outlook before changing the imap/smpt servers. as soon as i did, the old emails disappeared. I tried to use an ost to pst converter but it did not work.
JA: How long has this been an issue?
Customer: I did it today.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: outlook on the computer
JA: What troubleshooting have you tried?
Customer: I have not... I am trying to find the steps to get them back.
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I can think of
Submitted: 7 months ago.
Category: Email
Expert:  Quiksilver07070 replied 7 months ago.

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Expert:  Quiksilver07070 replied 7 months ago.

when you switched email providors.....did you also switch domains?

Expert:  Quiksilver07070 replied 7 months ago.

or is it the same domain name..and you only switched who manages your email server?

Expert:  Quiksilver07070 replied 7 months ago.

you should be able ot just switch your outlook BACK to your old providor info, THEN EXPORT....then switch back to the new provideor settings.

Expert:  Quiksilver07070 replied 7 months ago.

assuming your account is still active on the old providor?

Sometimes there can be an overlap.

However, if you are not able to connect back with your OLD email server....any emaisl NOT saved on your computer will be lost.

So....it is important to export prior to disconnecting form the email server (you disconnect by changing the email account settings for that email account within outlook)

YOu may also have OWA, which would allow you to connect to your oLD providor email server through a web browser, instead of through outlook.

That way you dont have to change your outlook settings back and forth

Options.

Expert:  Quiksilver07070 replied 7 months ago.

OWA should still allow an export to a .pst file. that you can then import to your outlook

Expert:  Quiksilver07070 replied 7 months ago.

Outlook Web Access (OWA) is an option on an Exchange server.....which is most likely what you are paying for....A virtual MS ExchangeEmail server.

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