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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2523
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I lost my phone on a ride this morning in a ride with

Customer Question

I lost my phone on a ride this morning in a ride with Joaquin the driver
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: cell phone
JA: What troubleshooting have you tried?
Customer: I need to find my cellphone
JA: Anything else you want the email expert to know before I connect you?
Customer: I had a ride from Joaquin this morning and left my cell phone in the car
Submitted: 6 months ago.
Category: Email
Expert:  Martin replied 6 months ago.

Hello, welcome.

What brand and model phone is it?

What service were you using, Uber?

Martin

Customer: replied 6 months ago.
I phone 5S white
Customer: replied 6 months ago.
Uber
Customer: replied 6 months ago.
The drivers name was Joaquin
Expert:  Martin replied 6 months ago.

Do you know your Apple ID and password?

Customer: replied 6 months ago.
Why do you need that?
Expert:  Martin replied 6 months ago.

I don't need it - I'm asking if you know it

Customer: replied 6 months ago.
Expert:  Martin replied 6 months ago.

Great.

Log in here:

https://www.icloud.com/#find

Expert:  Martin replied 6 months ago.

Were you able to do that?

Expert:  Martin replied 6 months ago.

Hello?

Customer: replied 6 months ago.
No I was not able to know that
Expert:  Martin replied 6 months ago.

You need your Apple ID (Email address) and password ***** log in there, it's the same email and password ***** type when you want to use the App store, without that you won't be able to see where your phone is

Expert:  Martin replied 6 months ago.

Alternatively you can contact Uber directly using this page about your lost phone:

https://help.uber.com/h/53539bde-f6f4-4909-85de-fa0b99f82be0

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you could take a moment to click on one of the green stars at the top to rate me for my time, it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

Expert:  Martin replied 6 months ago.

Did you still need help with this?

Customer: replied 6 months ago.
Im good. Thank you.
Expert:  Martin replied 6 months ago.

Just before you go,

If you could take a moment to click on one of the green stars at the top to rate me for my time it would be appreciated as it is the only way the website recognizes the time I worked with you.

Thank you!

Martin