Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Just to clarify are you using this laptop for the first time?
Is it running on windows 10 operating system ?
Note: - Please reply using the box below.
I believe the new laptop is configuring settings for you and that is why its asking you login to outlook account or is it showing windows 10 login screen like this
Yes i am still with you,i believe you didn't see my above reply.
does it show a email address as user name ?
If possible can you take a picture of that screen and send it to me using the add file option in the reply box.
No need for the picture i now understand the issue.
Did you bought this PC online or from a store ?
OK first we can try to reset the password ***** that outlook account.Please give me a moment
Do you have a phone number ends with ********28 ? if so does it receive text (SMS) ?
Good in that case we can reset the password ***** your outlook account which is ***@******.***
Please click on this link to open password ***** page for outlook : - https://account.live.com/ResetPassword.aspx?
Once you clicked on that link select Forgot my password ***** then click on next after that enter your outlook email address and the characters below after that click on next
Then select your mobile phone to reset password ***** follow the instructions.
Let me know whether you were able to reset your outlook password.
Were you able to reset the outlook password?
Is the wi-fi on the new laptop on because for the new password ***** work it has to be online.
There is a wireless radio icon on the lower right of the screen click on it and see if you are connected to the internet.If so restart the laptop and try once again
Here is a image of the wireless radio icon
if that also doesn't work then we can reset windows 10 which will erase the files and then re-install windows 10 just like a new PC.
Let me know the status.
No problem, after the new laptop has internet connection try to sign in using the new outlook password
let me know
In that case we can reset windows 10.which will erase the files and then re-install windows 10 just like a new PC.Is that OK with you?
OK click on the power icon on the lower right of the screen which will show restart and shutdown options.Now press and hold the shift key then click on restart
here is the image of power icon
Did you get a screen like this after it has restarted
Good,click on troubleshoot then click on Reset this PC
what all options does it shows ?
Restore to factory conditions will work but if your computer was upgraded from any previous versions of windows then there will be some problem so will use that last option.Restart the laptop
click on the power icon on the lower right of the screen which will show restart and shutdown options.Now press and hold the shift key then click on restart then click on troubleshoot then click on Reset this PC.
Note: - Before you start the reset process make sure no external hard drive is connected to the laptop also make sure the laptop is connected to the power adapter.
Let me know after after you clicked on reset this PC.
Just remove my files,apps and setting and then continue with the process.
Let me know when it starts the process.
Good during the process the system will restart and then continue by configuring apps then it will ask you get to the part for user account creation.Let me know when you are there and i will guide you to create a offline user account instead of online which you had before.
You are welcome.
What is the progress now ?
What is the status now?
I am not getting any reply from you so when you are back please do the following to get windows 10 offline user account.
When it give you the option to select between custom settings and express setting click on express settings then in the next screen it will show the option to create online Microsoft account do not use that instead there will be a option to skip this step and it will show a option to create a account for this PC,In that enter a user name for the account then password,re-enter the password ***** a hint for the password ***** click on next.That will finish the set up (Remember the password ***** your windows 10 user account)
In some case the screen may be different after you click on express settings if so there is a option that say i don't have an account in the Microsoft account screen.Click on i don't have an account below.Then in the next screen it will show a form to create new Microsoft account do not fill any of it instead click on Sign in without a Microsoft account.That will show the screen to create offline user account like i mentioned above that will do it.
I hope that helps.If you have any further questions please let me know.
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