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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16050
Experience:  Email expert with over 5 years experience
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I cannot receive or send e-mails on my live e-mail

Customer Question

I cannot receive or send e-mails on my live e-mail
Submitted: 2 months ago.
Category: Email
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Robert,

Are you using Windows Live Mail program on your computer? What error message do you receive?

Expert:  Martin replied 2 months ago.

Hello, how are you?

Do you get any errors?

Expert:  Josh replied 2 months ago.

Robert,

Are you using Windows Live Mail program on your computer? What error message do you receive?

Expert:  Josh replied 2 months ago.

Sorry for the confusion..

Are you using Windows Live Mail program on your computer? What error message do you receive?

Customer: replied 2 months ago.
what am I waiting for??????? No response!!!!!!!!!!
Customer: replied 2 months ago.
do I have to sit here and wait?
Customer: replied 2 months ago.
your system is NOT user friendly
Expert:  Josh replied 2 months ago.

Are you using Windows Live Mail program on your computer? What error message do you receive?

Customer: replied 2 months ago.
I have already given my Visa card number. I am receiving error idox8de00005 when I try to connect to live email.
Expert:  Josh replied 2 months ago.

Microsoft made some changes which caused the Windows Live Mail program to no longer connect. Unfortunately there is not a fix for this issue, however there are a number of alternatives and work-arounds. But as far as using the windows live program go it is not going to be able to connect. So the short answer is the Windows Live Mail application does not support the modern synchronization technologies which they are now using.

I suggest you read through this article which explains everything that is going on and what you can do to use your email: https://support.office.com/en-us/article/Windows-Live-Mail-2012-will-not-connect-to-Outlook-com-45453b92-373b-4bbb-88ca-f8ec74f8e8fd

If there is anything you do not understand please let me know. If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 2 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 2 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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