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Hi Joe, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the problem email account so that I can check its status and recovery options?
Also, are you using a web browser to try to access it?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
I believe your account could have been compromised and the hacker changed your password ***** you mentioned the password ***** been working for several years already.
Can I remotely access your computer so that I can directly assist you in recovering your account while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Yes, we guarantee our service. You will get a refund if you are not satisfied or if the problem is not fixed.
I just sent you my reply, I also sent you the formal offer for remote access. Please accept it so that we can start the remote session.
I am sorry but I did not get that reply of yours... To answer that, no, 39 is the extra fee for Secure Remote Assistance. So it will be on top of the initial fee you already paid. But all fees are guaranteed.
Ok. Please open your web browser, or click on this link:
Please login to your ATT account to try if your password ***** ***** there.
If the password ***** ***** please reset the password ***** the Forgot Password *****
How is it going? Were you able to access your account or reset the password ***** the procedures I gave you?