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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am a longtime holder of a gmail account. I can log on fine

Customer Question

I am a longtime holder of a gmail account. I can log on fine on my Macbook Pro. I cannot log on on Samsung tablet. Also, I need to get into Play Store on tablet and it won't accept my password.
JA: How long have you had this issue with your Gmail account?
Customer: I don't know but for sure today.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Most often access on computer (laptop Mac) and android phone. I want to access on tablet (android).
JA: What troubleshooting have you tried?
Customer: I keep getting a message on tablet that I am using the incorrect password. The same one that I use for computer and phone access.
JA: Anything else you want the email expert to know before I connect you?
Customer: I think if we can resolve the tablet access to email and play store that would be great.
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.


I'm sorry about the issue. Is this a new tablet? Or was it working fine previously?

If you go to the website on the computer and on the phone / tablet, does it let you sign in your gmail email address with your gmail email password?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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