How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I have been hacked 3 times on my facebook account in spite

Customer Question

I have been hacked 3 times on my facebook account in spite of changing passwords, what can I do to stop this. I have tried a Yahoo account with a new name but am having problems getting that to work
JA: How long have you had this issue with your Yahoo account?
Customer: the issue is with my gmail account not really Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone or web browser
JA: What troubleshooting have you tried?
Customer: I thought changing my password ***** help, just forget about the Yahoo account I think I can fix that but I would like to just get rid of the GMail account and it doesn't work even when I unsubscribe. I would like to use Facebook but I am ready to give it up
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I can think of
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you trying to regain access to your Gmail account? Or your Facebook account that is using your Gmail account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Related Email Questions