Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
When you factory restore a laptop back to it's original configuration, all of the applications that were installed after the first use will not be there anymore. Which programs are you missing? Do you still have the software and/or licensing for these programs? I can try to help you get these back if I can get a list of what you are missing.