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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My grandson messed with my computer and I do not know

Customer Question

My grandson messed with my computer and I do not know accounts or passwords
JA: Have you contacted anyone about your account?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: either/or
JA: What troubleshooting have you tried?
Customer: I tried a site (his recommendation) but did not work
JA: Anything else you want the email expert to know before I connect you?
Customer: Win 10 on PC,Surface and I Pad
Submitted: 5 months ago.
Category: Email
Expert:  Richard replied 5 months ago.

Hi there and welcome

The issue is you cannot sign into the computer correct?

and what is the email address you use to sign into it?