How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My grandson messed with my computer and I do not know

Customer Question

My grandson messed with my computer and I do not know accounts or passwords
JA: Have you contacted anyone about your account?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: either/or
JA: What troubleshooting have you tried?
Customer: I tried a site (his recommendation) but did not work
JA: Anything else you want the email expert to know before I connect you?
Customer: Win 10 on PC,Surface and I Pad
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

The issue is you cannot sign into the computer correct?

and what is the email address you use to sign into it?

Related Email Questions