I'm sorry about the issue. What happens when you go to the gmail.com website on the laptop?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Are you able to sign out / sign in any gmail email address at the gmail.com website?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,