How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Recently changed E-Mail address from to. Desktop computer

Customer Question

Recently changed E-Mail address from***@******.*** to***@******.***. Desktop computer has correct address but laptop still shows banhamassociates.I want all reference to banhamassociates deleted and we have only one address for both computers.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Make is AOC but do not know model number. Using Windows 7
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: Three weeks ago a gentleman set up new address over the phone. I just want the new address to apply to both computers.
JA: Anything else you want the email expert to know before I connect you?
Customer: No thank you
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What happens when you go to the gmail.com website on the laptop?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Are you able to sign out / sign in any gmail email address at the gmail.com website?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,