How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Cannot open email, msn, web browser, nothing accept to

Customer Question

cannot open email
JA: Just to clarify, what email service provider are you using?
Customer: msn
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: nothing accept to contact yu
JA: Anything else you want the email expert to know before I connect you?
Customer: all i know is i cannot send or receive emails
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

Hello There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 1 month ago.

Could you please advise which email system are you referring to?

Expert:  Viet - Email Tech replied 1 month ago.


I'm sorry about the issue. I'm another tech; I will help you with this.

If you go to the website, are you able to sign in and use your msn email address there?

Have you tried anything at the website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below; we guarantee our service. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Also, can you please confirm your full email address?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,