How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My outlook isnot working, 24 hrs, laptop, none 65yrs old,

Customer Question

my outlook isnot working
JA: How long has this been an issue?
Customer: 24 hrs
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: none 65yrs old
JA: Anything else you want the email expert to know before I connect you?
Customer: new windows 2016
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Hello There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 2 months ago.

May I know the version of Outlook? Also the Windows version, as I don't think there is a version 2016 for Windows :)

Expert:  bbao replied 2 months ago.

Are you still there?

Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason