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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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HOW CAN I TALK WITH A REAL PERSON WITH A TECH/OUTLOOK

Customer Question

HOW CAN I TALK WITH A REAL PERSON WITH A TECH/OUTLOOK QUESTION
JA: Are you saying I'm not real?
Customer: i HAVE A SIGN IN REQUEST FOR MY OUTLOOK I.E. ACCOUNT AND PASSWORD. IT IS NOT ACCEPTING MY ACCOUNT INFORMATION NOR PASSWORD ***** I CANNOT TELL IF THE PASSWORD ***** ***** (WHICH CHANGED FO MY COMPUTER RECENTLY, SO I DON'T KNOW WHAT THE ISSUE IS OR HOW TO RESOLVE IT.
JA: How long has this been an issue?
Customer: ABOUT 12 HOURS. PRIOR TO THIS I HAVE SIGNED IN WITHOUT PROBLEM FOR YEARS
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ABOUT 1/3, 1/3 , 1/3
JA: What troubleshooting have you tried?
Customer: TRIED SPEAKING TO A REP VIA PHONE, NO WAY, WENT TO SUPPORT.MICROSOFT, NO CORRECT TOPIC.
JA: Anything else you want the email expert to know before I connect you?
Customer: NO
Submitted: 2 months ago.
Category: Email
Expert:  Martin replied 2 months ago.

Hello, how are you?

Does a little box come up before the username and password ***** or does it go straight there?

Expert:  Martin replied 2 months ago.

Hello?

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