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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36472
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I can not enter to my account *********************

Customer Question

i can not enter to my account
*********************
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Have you tried anything else?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Do you have a phone number ending with the two digits 98? If yes, what's the last four digits of that phone number? And is that phone number able to receive text messages?
Please reply at the box below. Thank you,

Customer: replied 6 months ago.

i have window xp

yes 98

last 4 digit 4598

yes i can receive massages

Expert:  Viet - Email Tech replied 6 months ago.

Thank you. Microsoft has sent a text message to your phone. For verification purpose, please tell me the code number in that text message from Microsoft.

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
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Expert:  Viet - Email Tech replied 6 months ago.

Thank you. Please try the password ***** for your hotmail.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 6 months ago.

Is your hotmail email working with the above password ***** the hotmail.com website now?

Or is there is still issue? And/or do you need help with anything else?

- Optional: If you'd like to, I can connect remotely to your computer and fix the issue directly on your computer for you.

Please reply at the box below to continue. Thank you,