Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Can you please tell me about your email service provider? gmail/yahoo/hotmail or other.
Are you facing this issue on the computer or mobile?
If computer,is it mac or windows based computer?
I'm sending you Live discussion via phone offer. Once you accept, I'll be able to call you directly. Thank you.
Ronald, please reply back to me. I'm ready to help you step by step.