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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have outlook 2011 and it keeps crashing my Mac laptop. I

Customer Question

Hi Pearl, i have outlook 2011 and it keeps crashing my Mac laptop. I have no idea why but I think its time i upgrade to outlook 2016.
JA: How long has this been an issue?
Customer: about 6 months i keep thinking ist something else so i went to apple and there tested my laptop. it really only crashed when i have outlook opened
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop most of the time. when i do on my phone its not an issue
JA: What troubleshooting have you tried?
Customer: mainly only rebooting
JA: Anything else you want the email expert to know before I connect you?
Customer: i was drafting an email and then deleted it. when i sign out that same draft email keeps coming back, very strange. I can only think to start fresh again hence thinking of the upgrade to get ride of any gremlins, haha
Submitted: 1 month ago.
Category: Email
Expert:  technicalcat replied 1 month ago.


Thank you for using this service.

Please give me more details on this problem. Does outlook crash and close out , or do you have other system problems when running outlook?

Customer: replied 1 month ago.
no only outlook locks out. I am using a Mac laptop and word and other applications i can still use when the outlook crashes.all i can do is a force quite and restart.
Customer: replied 1 month ago.
Expert:  technicalcat replied 1 month ago.

Do you get any errors when outlook crashes? Please tell me any error messages or codes you receive.

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