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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot log in, I'd like to create a new password. It did

Customer Question

I cannot log in, I'd like to create a new password.
JA: Have you tried having password ***** directions emailed to you?
Customer: It did not offer me that, it booted me out.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my laptop
JA: What troubleshooting have you tried?
Customer: it really didn't offer me any troubleshooting, it kicked me out. Saying I needed the administrator.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Do you need help with your email password ***** computer's login password, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

What's the model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 7 months ago.
It's not accepting my password
Customer: replied 7 months ago.
ok, here I am
Customer: replied 7 months ago.
Hellooooo
Expert:  Viet - Email Tech replied 7 months ago.

Do you need help with your email password ***** computer's login password, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

What's the model of your laptop?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
My email password ***** email address***@******.***
Customer: replied 7 months ago.
I have 10
Customer: replied 7 months ago.
Why can't you help me. It seems simple, how do I change my password. Geez!
Expert:  Josh replied 7 months ago.

Hi!

Are you a tenant or owner?

Customer: replied 7 months ago.
Thanks, ***** *****!
Expert:  Josh replied 7 months ago.

Hi!

Are you a tenant or owner?

Expert:  Josh replied 7 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.