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Quiksilver07070, Computer Support Specialist
Category: Email
Satisfied Customers: 666
Experience:  All type of email clients, microsoft, web based, linux
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Nothing - I goofed. Actually I was calling because my

Customer Question

Nothing - I goofed. Actually I was calling because my regfular verizon email account is locked. I tried a new password, but it wouldn't work
JA: What's the make/model of your device? How old is it?
Customer: It's a computer PC, not a phome. I can't get into my email because my account is locked
JA: How long has this been going on? What troubleshooting have you tried?
Customer: All I tried was to get a new password ***** an attempt to unlock it - but it doesn't work
JA: Anything else you want the phone expert to know before I connect you?
Customer: No, I don't want a phone expertr. I need someone who can tell me how to unlock my email account
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.


I'm sorry about the issue. Can you please confirm your verizon email address?

Who provided you a new password?

Do you have windows xp, vista, or 7, or 8, 10?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Quiksilver07070 replied 1 month ago.

Hello There,

I see you are having trouble with your Email......and i am very sorry about this.....and I am here to help to fix the issue.


I need to ask you some questions before I can provide you with an Answer.

Please let me know when you are ready to continue.