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Ask Isaac Franklin Your Own Question

Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 441
Experience:  Technical Support Coach at Liberty Tax Service
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I WANT TO CHANGE MY PASSWORD ON FACEBOOK. SOMEONE HAS HACKED

Customer Question

i WANT TO CHANGE MY PASSWORD ***** FACEBOOK. SOMEONE HAS HACKED MY ACCOUNT
JA: When did you last use the account?
Customer: TODAY
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: WEB BROWSER
JA: What troubleshooting have you tried?
Customer: None...i DONT DO COMPUTERS WELL
JA: Anything else you want the email expert to know before I connect you?
Customer: NO
Submitted: 5 months ago.
Category: Email
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 5 months ago.

Can you still get into your facebook or do you need a reset from lost password ***** access it from being hacked?

Do you still have access to you back up email and questions/phone listed on the acct?

Expert:  Isaac Franklin replied 5 months ago.

https://www.facebook.com/business/help/132243923516844

You can use the above link to gain access to your facebook by resetting the password, but hackers tend to change your

information. More steps may be needed.

How our site works is when you post a question, we post back with probing questions to determine how to help you. Rarely is

anything a one shot answer, due to different devices, OS, factors such as no backup email or phone listed on accts etc.

We need to communicate to resolve your issue to proceed.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin