Need Help With Email? Ask Your Email Questions Online
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
First, if you do not want to continue.. Here is the refund link
Second, I seen that you posted a duplicate question which I already messaged to have closed and refunded if you were charged.
Now, the reason I mentioned a screen sharing session is because it sounds like you already tried most of the normal steps. And unlike most technicians Im not going to simply send / remind you of the normal steps to reset your password, which you already tried.
Also, I mentioned our service was guranteed meaning if I cant help you, youd be entitled to a full refund. If you can find another tech support company who will make that offer anywhere near the price we ask, let me know!
If you dont want to continue, the refund link at the beginning will help you. If you do want to continue, let me know.
I included the refund link prevously, here it is again. http://ww2.justanswer.com/help/how-can-i-request-refund-0
For reference, here is our companies BBB page http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
As far as my intentions, I try to help people as much as possible within the limits of what is possible. And I have to disagree with you, this probably isnt an easy fix as you have probably already exhausted the easy methods such as, I assume you went through every possible password ***** option on this page?
Truthfully, theres a 50/50 chance I can help you if I connected. For you its really a win win situation. if I cant help you, you get a full refund.
And if I can help you, then you get your account back.
Again, if you can find a cheaper service that offers that guarantee and from an accredited BBB business, let me know.