Hi John, can you please tell me what problem are you having that requires Secure Remote Access?
Please accept the offer, I believe there is an Accept button there to formally accept the offer. After that, we can do the remote session.
John, I am very sorry about the confusion, but you posted a duplicate question that is why you think you already paid extra. I can request a refund for that duplicate question. If you noticed my first reply to you in this chat, I was asking for details of your problem since I did not see you have already posted your question. If I knew this was duplicate, I could have requested closure of this for you to be redirected to our first and original question. Here is the link:
We can only proceed with the remote session after your accept the formal offer I sent you.