How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I somehow lost my pass word and I am not recieving an email

Customer Question

I somehow lost my pass word and I am not recieving an email when I reset it. it all went away during a conversation. My login is Jansstuff
JA: Have you tried having password ***** directions emailed to you?
Customer: Did not get the email on***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web btowser
JA: What troubleshooting have you tried?
Customer: My email works from others. It does not seem to be a problem on my end.
JA: Anything else you want the email expert to know before I connect you?
Customer: no I just want to resume the conversation and get back withPOF
Submitted: 2 months ago.
Category: Email
Expert:  Martin replied 2 months ago.

Hello, welcome.

When was the last time you were able to login?

Would you like me to fix the problem remotely for you?