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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Have a new recovery code for msn hotmail account and need to

Customer Question

have a new recovery code for msn hotmail account and need to find where to use it to reset my password ***** i have forgotten
JA: How long have you had this issue with your Hotmail account?
Customer: a day
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser and i caused the problem by signing out
JA: What troubleshooting have you tried?
Customer: signing into the account and trying various passwords. If i could get to where i can enter the new code which is very long then the problem should be resolved
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Recovery codes are time-sensitive information, they must be requested and then entered within few minutes (5 minutes) from the time is was requested. Therefore, the page where you requested the code must not be closed so that you can enter the code immediately.

Can I remotely access your computer so that I can directly assist you in the recovery of your Hotmail/MSN account while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 2 months ago.
This code is not time sensitive as they say to store it in a safe place
Expert:  Jess M. replied 2 months ago.

Oh, that could be a different code then, not a recovery code to recover your Hotmail/MSN account.

Are you still able to access your hotmail account now?

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