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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Anybody there that can help me with windows live mail. I

Customer Question

Anybody there that can help me with windows live mail. I can't seem to be able to send pictures
Submitted: 7 months ago.
Category: Email
Expert:  Jess M. replied 7 months ago.

Hi John, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 7 months ago.
Windows 7
Customer: replied 7 months ago.
I would prefer it if youu took hold of my computer and fix the problem??
Expert:  Jess M. replied 7 months ago.

Thank you for your permission to use Secure Remote Assistance.

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

Customer: replied 7 months ago.
I have already paid 18 euros
Expert:  Jess M. replied 7 months ago.

Secure Remote Assistance is an optional additional service that is why it has an extra fee. Let me just send you the formal offer. If you are okay with the extra fee, you can accept it so that we can start the remote session and fix the problem.

Customer: replied 7 months ago.
resend your ofer
Expert:  Jess M. replied 7 months ago.

I just did

Customer: replied 7 months ago.
but It says (if I remember correctly) that you want 42 euros for an answer
Expert:  Jess M. replied 7 months ago.

Hi John,

I sent you the minimum offer :) It can go as high as 500 :) I hope you accept the offer so that we can start the remote session.

Customer: replied 7 months ago.
I can't seem too answer on that page. What do you mean that you may charge me 500 euros?
Expert:  Jess M. replied 7 months ago.

Oh John, I am very sorry for the confusion. I just sent you the offer, please accept it. Like I mentioned, I sent the offer with the least fee. The fee can be as high as 500, but I only sent you an offer of 10.