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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I play a lot of Big Fish games on my computer and I normally

Customer Question

I play a lot of Big Fish games on my computer and I normally use Internet Explorer, and I want to download a new game and they keep telling me there is another game on my computer and I can't figure out how to get rid of it. I think I may have used Mozilla Firefox to download one, but how can I find out on my computer to see if there is another game on it.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Its a Dell computer and Windows 7 Home
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I really don't have an answer
JA: Anything else you want the email expert to know before I connect you?
Customer: just connect me, thanks
Submitted: 4 months ago.
Category: Email
Expert:  Martin replied 4 months ago.

Hello,

It might be conflicting with another game.

Would you like me to have a look at it for you remotely so I can help you install the new game?

Martin