Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry for your loss. Please allow me to help you with your concerns. Can you please tell me "how" do you access your ATT emails? Are you using a web browser like Internet Explorer or Chrome? Or are you using an email program like MS Outlook 2013?
Also, can I remotely access your computer so that I can directly check the problem and fix it while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess