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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I need to reset my microsoft account password

Customer Question

I need to reset my microsoft account password
Submitted: 2 months ago.
Category: Email
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 2 months ago.

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 2 months ago.
windows 8.1
Expert:  John replied 2 months ago.

OK please open this link https://account.live.com/ResetPassword.aspx and then select the option I forgot my password ***** continue with resetting process.

Let me know the result

Expert:  John replied 2 months ago.

if you have any trouble please let me know.

Expert:  John replied 2 months ago.

Are you able to reset Hotmail password ***** the link i gave above?

Expert:  John replied 2 months ago.

Sir checking to see whether you still need help.

Please let me know.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. I'm another tech; I can help you with this.

Do you still need help with this issue?

Does it let you reset the Microsoft account password? Or is there any error or message?

What do you need the Microsoft account for?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,