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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Unable to get into hotmail account - says updating Microsoft

Customer Question

unable to get into hotmail account - says updating Microsoft Terms with yesterday's date 9/15/16 but still getting same message today
JA: How long have you had this issue with your Hotmail account?
Customer: yesterday and today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru google chrome
JA: What troubleshooting have you tried?
Customer: don't know what that means
JA: Anything else you want the email expert to know before I connect you?
Customer: need to get into my hotmail account
Submitted: 2 months ago.
Category: Email
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 2 months ago.

Could you please provide following details so that i can understand the issue more clearly.

When you open Hotmail page it automatically signs you in to the inbox or do you have to login each time?

Have you tried opening Hotmail on other web browsers ?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 2 months ago.

Ma’am please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 2 months ago.

Ma'am checking to see whether you still need help.

Please let me know.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  bbao replied 2 months ago.

Hello There, This is Bing and I am reviewing your question.

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