Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
The chat has already begun. I am asking, if I can remote in and fix this problem for you. I can give you the instructions to follow, but keep in mind that if you don't follow them correctly, you may lose data.
The answer to your question is, yes. I am an expert in such. Otherwise, I would not have begun with you.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
I understand that you paid an amount for the question. The remote fee is extra because it takes more of my time. I don't work for free.
"I" am not the website. The website makes the prices. I will refund your small amount that you have paid. Thank you.