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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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My gmail business account is not working, a day, yeah am

Customer Question

hi my gmail business account is not working
JA: How long have you had this issue with your Gmail account?
Customer: a day
JA: Have you installed any updates recently?
Customer: yeah am good like that
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks(###) ###-####
Submitted: 7 months ago.
Category: Email
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

May I ask "how" it is not working? Are you able to sign into your account?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 7 months ago.
yeah its not letting me sign in
Customer: replied 7 months ago.
can you call me pls
Customer: replied 7 months ago.
jason, you there?
Expert:  Jason Jones replied 7 months ago.

Hello,

I do not make calls out. So, the problem is that when you attempt to sign in, it doesn't allow you to do so?

Customer: replied 7 months ago.
been on the phone for the past 5 hours and no one can fix this problem
Expert:  Jason Jones replied 7 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 7 months ago.
did i pay already the 36 dolllars?
Expert:  Jason Jones replied 7 months ago.

Yes, you did. There is an extra charge for the secure remote assistance session because it takes more of my time. We don't have to do that, if you don't wish.

Expert:  Jason Jones replied 7 months ago.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Customer: replied 7 months ago.
can i get my money back pls? i dont want to type all day for help
Expert:  Jason Jones replied 7 months ago.

Hello,

I will send the refund request right now. I am sorry for the confusion. That is how this website works; you have to type.

- Jason

Customer: replied 7 months ago.
thanks jason...sorry
Expert:  Jason Jones replied 7 months ago.

You are very welcome. Thank you.

Expert:  Jason Jones replied 7 months ago.

The refund request has been sent.