Hello,I am the person that will be helping you today.
May I ask "how" it is not working? Are you able to sign into your account?
I will be standing by, looking forward to your response.
I do not make calls out. So, the problem is that when you attempt to sign in, it doesn't allow you to do so?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Yes, you did. There is an extra charge for the secure remote assistance session because it takes more of my time. We don't have to do that, if you don't wish.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
I will send the refund request right now. I am sorry for the confusion. That is how this website works; you have to type.
You are very welcome. Thank you.
The refund request has been sent.