Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you had gmail on an android phone or on an Iphone?
uninstall gmail from the accounts mail and restart the device after that add account and add gmail.
remote assistance is not for phones.
Is it Samsung Galaxy S4 you have?
Add the gmail account and let me know if you find any problem adding it.
Are you on the home screen right now?
Press the settings icon.Press the Accounts tab.Press Add account.Press Google.
2. Start setupPress New.
3.Enter your personal detailsKey in your first name.Press Last and key in your last name.Press arrow right.
4.Enter the e-mail addressKey in the e-mail address for your Google account.Press arrow right.
5.Enter the passwordKey in the required password.Press Retype password ***** key in the password *****Press arrow right.
6.Select security questionPress Choose a security question.Press the required question.Press Answer and key in the required answer.Press Recovery email address and key in the required e-mail address.Press arrow right.
7.Accept the terms and conditionsPress Not now.Press arrow right.
8.Enter the security textPress the field.Key in the letters displayed.Press arrow right.Follow the instructions on the display to finish the setup of your Google account.
9.Return to the Home screenPress the Home key to end the session and return to the Home screen.
not a problem.
you can remove the copy one you dont want to keep.
i have given you the steps how to add gmail and now you can follow the steps how to remove the duplicate copy i will give you the steps too.
To remove a Google account on Galaxy S4 :
Now you will have one copy.