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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Why am i required to jump through microsoft hoops just to

Customer Question

why am i required to jump through microsoft hoops just to use my email account?
JA: Just to clarify, what email service provider are you using for this account?
Customer: hotmail (*****@******.***)
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: normally through firefox
JA: What troubleshooting have you tried?
Customer: microsoft - - unresponsive
JA: Anything else you want the email expert to know before I connect you?
Customer: just get me out of this loop where my established password ***** not recognized
Submitted: 9 months ago.
Category: Email
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question.

I can help you reset your password. Can you tell me the

last 4 digits of your phone number ending in 77?

Expert:  Byron replied 9 months ago.

I'm available now if you would like to get this resolved.