Hi Tony, welcome.How long ago did they vanish?Do you recall deleting anything?
Thank you. Please try to accept the remote support offer again, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=e7069a83-8c45-4e7d-9a40-d7e3bacd94e1Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
Click on the remote link