My name is ***** ***** of the expert in Email Category. I would like to assist you with your issue and would be your active expert..
Can i start a secure remote session with computer as it helps to understand issue and can work with you in real time
What's that then?
On what device you have this issue?
Undelivered message comes to whoever its send.
Does it happen for a specific email id
Besides, does same message appear when its send from web browser like IE / Chrome / Fireofx
Hope this is happening in Outlook
If so, i want you check for issue in Internet Browser
Could you check error message in Internet browser
It helps to identify whether issue is with Outlook App or with Email Account
Do you know the email id and password ***** this account?
Sender account (Email account which is having trouble)
Yes i know, but could you get those info from your friend
Or tell your friend to install teamviewer on his machine ans share the code. It helps to connect the machine remotely
I believe this would be either due to password ***** the email pop settings change
You can tell her to do one thing
That is, verifying outlook settings
Can you tell me the outlook version she's using?
Is her computer connected to internet?
We can speed up the process...
Lets have her to install Teamviewer on her computer. Do you know about teamviewer
Hope you know about teamviewer
Please install or tell her how to install Team viewer and request her to share its id and password
We will hold the call till then
You can connect to this chat session either referring your email or saving this page to favorites
The email id which is given during Just Answer registration contains my response. Just open up mail box and click view response button, you will be directed to this chat window
Just leave me a message here when shes back
Will wait for your reply