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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Wish i knew everything is gone from my inbox, hotmail,

Customer Question

wish i knew everything is gone from my inbox
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: hotmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: chrome on a laptop
JA: What troubleshooting have you tried?
Customer: hotmail let me go to deleted files and either purge or recover
JA: Anything else you want the email expert to know before I connect you?
Customer: I was working on that file yesterday and I did delete many old files but not everything
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you saying that all emails in your Inbox are now gone?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 6 months ago.
all gone
Customer: replied 6 months ago.
I did find some in the deleted file but only a very few
Expert:  Jess M. replied 6 months ago.

You mentioned that you access your Hotmail using Chrome on a laptop. Are you also accessing the said Hotmail account using a smartphone?

Customer: replied 6 months ago.
I don't have a smart phone
Customer: replied 6 months ago.
is someone still there??
Expert:  Jess M. replied 6 months ago.

Thank you for that information. I was asking because the deletion could have been done accidentally on the smartphone, but this is not your case since you don't have a smartphone.

I believe your account was compromised or hacked and the hacker deleted those missing email.

Please CHANGE your password ***** away to secure your account and let me know when you have done so.

Customer: replied 6 months ago.
I don't think it was hacked. Everything else is still the same and I have copies in the deleted file. Which makes no sense for a hacker.
Expert:  Jess M. replied 6 months ago.

When was the last time you changed your password? I was suggesting that it was hacked because you did not delete the missing files yourself, so the hacker could have deleted them. Besides, I checked the status of the Hotmail service and there is no reported downtime of the Hotmail service.

Here is the link:

http://downrightnow.com/hotmail

Also, please do the following:

  1. Access your Hotmail account on the browser
  2. Click "Deleted Items" folder in the left panel
  3. At the top left panel, click on "Recover Deleted Items"
  4. Wait for a moment and see if your missing emails are restored

Keep me posted with your results so that I can assist you further.

Best regards,

Jess

Customer: replied 6 months ago.
Microsoft has informed me that they are migrating everything from hotmail to the newer outlook
Thank you for your time. I believe I selected the free 30 day trial. Please do not bill for this time period. I do not wish to continue with this service as they are doing this for me.Thanks again
Expert:  Jess M. replied 6 months ago.

You're welcome and thank you for using our service.

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