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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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DONT KNOW EXACTLY WHAT MI AM DOING BUT I GOT A EMAIL SAYING

Customer Question

DONT KNOW EXACTLY WHAT MI AM DOING BUT I GOT A EMAIL SAYING THAT MY REPLACEMENT PHONE WAS SENT TO THE WRONG ADDRESS AND THEN SHIPED BACK TO YOU. THEY ASK ME TO CALL RIGHT AWAY, BUT WHEN I DO ALLI GET IS ANAMATED RECORDINGS. COULD YOU NPLEASE DIRECT ME IN THE RIGHT DIRECTION I NEED MY PHONE. THANK YOU I KNOW THIS IS NOT YOUR AREA OF EXPERTISE DIANE **********
JA: Just to clarify, what email service provider are you using?
Customer: GMAIL IS THAT WHAT YOU WANT
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ON A OLD PHONE I USE TO PLAY GAMES WITH
JA: What troubleshooting have you tried?
Customer: what do you mean I am trying to get my replacement phone. and it was sent to my old address, even though I already changed my address. now im supposed to call someone at qlinkwireless support. the email came on sept 6
JA: Anything else you want the email expert to know before I connect you?
Customer: im not sure my new address is 164 Mathews lane Gaylord mich 49735
Submitted: 7 months ago.
Category: Email
Expert:  Tim replied 7 months ago.

Hello, I'm Tim and will do my best to help you today.

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