Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
When was the last time you were able to login to your gmail without a problem.
I see you have requested an additional service for secure remote assistance, but there is a payment failure due to which the remote assistance cannot be initialized.
Are you on a computer or a on a cell phone chatting with me?