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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My yahoo email is locked.

Customer Question

My yahoo email is locked.
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the exact error or message?

Have you tried anything?

Can you please confirm your yahoo email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
Android phone & windows 7
Customer: replied 2 months ago.
Just reset my email so I can change my password.
Expert:  Viet - Email Tech replied 2 months ago.

Thank you. So you currently do not have access to your yahoo email address on both the phone and the computer.

- When you go to the yahoo.com website and go to mail, then sign in your yahoo email address and password, then exactly does it show?

- Do you also recognize another email address starting with the letter P and ending with***@******.***?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
No. I don't want you on my computer. The account key has to be sent to my alternate email.
Expert:  Viet - Email Tech replied 2 months ago.

OK. No problem. What's your alternate email address? Do you currently have access to your alternate email address?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
No. Just want my yahoo email reset.
Expert:  Viet - Email Tech replied 2 months ago.

Please answer this question:

- Do you also recognize another yahoo email address starting with the letter P and ending with***@******.***? If yes, what's the full email address?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
I have access to my alternate email and my other emails.
Expert:  Viet - Email Tech replied 2 months ago.

Thank you. Please answer the question below:

- Do you also recognize another yahoo email address starting with the letter P and ending with***@******.***? If yes, what's the full email address?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
Reset my email or cancel my credit card order for this.
Expert:  Viet - Email Tech replied 2 months ago.

In order to reset your email, we need to verify that you are the owner of that yahoo email account. We need to verify some information about your yahoo email account first, then we can reset your account.

- Do you also recognize another yahoo email address starting with the letter P and ending with***@******.***? If yes, what's that full email address?

We guarantee our service, so don't worry. Please reply at the box below. Thank you,

Customer: replied 2 months ago.
is my alternate email.
Expert:  Viet - Email Tech replied 2 months ago.

Thank you. For verification purpose, an account key has been sent to your alternate email address. Please provide me that account key. Please reply at the box below. Thank you,

Customer: replied 2 months ago.
Alt email is lower case. Didn't get account key yet.
Expert:  Viet - Email Tech replied 2 months ago.

Refresh your alternate yahoo email, or go to the yahoo.com website and sign in your alternate yahoo email address and see if you had received a new email message from Yahoo (if needed, check the Spam email folder there also.) Thank you,

Customer: replied 2 months ago.
Are you a u.s. company?
Customer: replied 2 months ago.
It's not in the spam folder.
Customer: replied 2 months ago.
Is the remote assistance more than original price.
Expert:  Viet - Email Tech replied 2 months ago.

How about with a small about as shown? Thank you,

Customer: replied 2 months ago.
Only if you can reset my email.
Customer: replied 2 months ago.
Cancel this order and delete my credit card info.
Expert:  Viet - Email Tech replied 2 months ago.

Yes, and we guarantee our service, so don't worry.

Customer: replied 2 months ago.
I need a response today.
Expert:  Viet - Email Tech replied 2 months ago.

Let me open the issue to another expert who can call you. Thank you,

Expert:  Bruce Wilner replied 2 months ago.

If your account has been TEMPORARILY locked, your only option is to wait for the lock to expire. That's Yahoo corporate policy, and they will not change it for you.

The good news is that the lock expires after twelve hours.

Supposedly, the password ***** tool MAY succeed in getting around things. Try this link. (Worse comes to worst, you'll have to wait twelve hours.)

https://login.yahoo.com/config/login?.done=https%3A%2F%2Flogin.yahoo.com%2Faccount%2Fpersonalinfo

All of this assumes that your report that the account is LOCKED is substantively and terminologically accurate.

I hope this helps. Let me know what happened. Thank you for using JustAnswer.com.