I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. First, do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?
Also, what's your internet browser program, such as Internet Explorer, Safari, Firefox, Chrome, etc.?
Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=c98bccce-cd4b-4a4d-b5bf-d8a956eb71f6, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:
http://tinyurl.com/hjkf3an2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Please let me know if there is any error or message when trying my steps above.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,