Hi Dennis, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you able to sign in to the said Gmail account using a computer?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. I believe you are still able to use your Android phone now, but you are unable to download from the Google Play store. Correct?
Can you please tell me what happens when you turn ON the phone until you get that login? If you reset the phone to factory settings, you shall be able to still use it and you just need to add your Google account. I believe this password ***** is a different account prompt.
I tried to accept your request for Secure Remote Assistance so that I can directly check your Google account on your computer but there was an error from your end when I tried to accept. Your bank could be blocking the transaction. Please try again a little later.
Meanwhile, can you please describe to me what happens when you turn on the phone up until you get the password *****?
Please describe to me what happens when you turn on the phone up until you get the password *****?
In the process you mentioned, were you able to connect to wifi successfully? If yes, you then entered your FULL Gmail address (including the part with @gmail.com) and then your password, but it is saying that the password ***** *****?
How is it going?