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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I just had my email fixed by your online service but its

Customer Question

Hi I just had my email fixed by your online service but its coming up with an error message. Can someone help please?
Submitted: 4 months ago.
Category: Email
Expert:  Seth Merrick explains replied 4 months ago.

Hi! Thanks for contacting JustAnswer.

This is Seth Merrick, a technology expert.

I'm glad to assist you today.

Expert:  Seth Merrick explains replied 4 months ago.

First, what is your email address?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
I just paid AUS$82 to have the email platform fixed so Im not being charged a second time when your company hasnt yet fixed my email problem!!
Expert:  Seth Merrick explains replied 4 months ago.

Thanks for letting me know about your existing, unresolved issue.

To clarify: It sounds (based on what you're saying) that you have a second, pre-existing open ticket with JustAnswer.... If so, it would be better to continue with that rather than open a duplicate request.

In summary, I think the reason that the website is charging you a second time is because you opened a new, second request... I.e., if you're able to pick up where the first one left off, that would be best (rather than opening a new one here).

If you need more help please give me a call(###) ###-####/p>

and we can work it out -- no extra charges.

Thanks!
- Seth Merrick, JA Expert