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Seth Merrick explains
Seth Merrick explains, Computer Expert
Category: Email
Satisfied Customers: 8
Experience:  MCP, and can explain almost anything in layman's terms (and solve your issue)
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Email suspended. MS says security issue. Visit

Customer Question

email suspended. MS says security issue. Visit Support.Microsoft.
email address: ***@******.***
Submitted: 1 month ago.
Category: Email
Expert:  Sandy replied 1 month ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Sandy replied 1 month ago.

Have you changed your email account password?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Just tell me what to do to restore service.
Expert:  Sandy replied 1 month ago.

First of all, please change your email address password ***** enter the new password ***** you use this email address.

If this does not resolve the issue, please let me know.

Else, please take a second to rate(by choosing the stars and click submit). Thank you, ***** *****

Customer: replied 1 month ago.
Tried - did not work.
Expert:  Sandy replied 1 month ago.

Please tell me the part of your email address after letter @ only.

Customer: replied 1 month ago.
Expert:  Sandy replied 1 month ago.

Please try to reset your password ***** again. I will stand by.

Customer: replied 1 month ago.
Wasting our time. Been thru this already.
Forget it.
Expert:  Sandy replied 1 month ago.

okay, I'm opting out and leaving it for other experts. Other experts may have some other ideas to sort it out. Thank you.

Customer: replied 1 month ago.
My email is suspended! Adios.
Expert:  Seth Merrick explains replied 1 month ago.

Hi there!

This is Seth Merrick, a technical expert with JustAnswer.

It looks like you may be the victim of a scam:

When I did a web-search for that phone# ***** you tried calling --(###) ###-####-- I found that others have reported it as a scam(!).

Expert:  Seth Merrick explains replied 1 month ago.

Hi James,

I'd like to help resolve this issue. I just spoke w/ AT&T tech support -- are you currently an AT&T customer?

It sounds like there are two problems going on:

1) You might have some malware installed that's giving you fake security warnings, and

2) You're unable to access your email.

Q: Can you re-type for me again what your att email address is? I asked the folks at AT&T tech support, but they weren't able to locate an account with that email.... They said the other info they could use would be:
* First and last name; OR
* AT&T account number (found on your monthly bill); OR

* Physical address on-file with AT&T.

The reason I think it could be helpful to know this is so that we can check w/ AT&T's tech support whether your email account is currently locked out, or has been experiencing any security issues... and also so they can reset the password ***** need be.

I want to be clear that all of this is by consent, so I don't want you to share any information with me that you're not comfortable with -- I get that personal information security is important.

When it's convenient for you, please give me a call at(###) ###-####(leave a voicemail or text me if I don't pick up) -- we can discuss various options to this by phone, and we'll see what we can do to resolve these two issues!


Expert:  Seth Merrick explains replied 1 month ago.

P.P.S. I'm also quite willing to continue discussing this via online chat, if you would prefer that vs a phone call -- either is fine with me.

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