Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Have you changed your email account password?
First of all, please change your email address password ***** enter the new password ***** you use this email address.
If this does not resolve the issue, please let me know.
Else, please take a second to rate(by choosing the stars and click submit). Thank you, ***** *****
Please tell me the part of your email address after letter @ only.
Please try to reset your att.net password ***** again. I will stand by.
okay, I'm opting out and leaving it for other experts. Other experts may have some other ideas to sort it out. Thank you.
This is Seth Merrick, a technical expert with JustAnswer.
It looks like you may be the victim of a scam:
When I did a web-search for that phone# ***** you tried calling --(###) ###-####-- I found that others have reported it as a scam(!).
I'd like to help resolve this issue. I just spoke w/ AT&T tech support -- are you currently an AT&T customer?
It sounds like there are two problems going on:
1) You might have some malware installed that's giving you fake security warnings, and
2) You're unable to access your email.
Q: Can you re-type for me again what your att email address is? I asked the folks at AT&T tech support, but they weren't able to locate an account with that email.... They said the other info they could use would be:* First and last name; OR* AT&T account number (found on your monthly bill); OR
* Physical address on-file with AT&T.
The reason I think it could be helpful to know this is so that we can check w/ AT&T's tech support whether your email account is currently locked out, or has been experiencing any security issues... and also so they can reset the password ***** need be.
I want to be clear that all of this is by consent, so I don't want you to share any information with me that you're not comfortable with -- I get that personal information security is important.
When it's convenient for you, please give me a call at(###) ###-####(leave a voicemail or text me if I don't pick up) -- we can discuss various options to this by phone, and we'll see what we can do to resolve these two issues!
P.P.S. I'm also quite willing to continue discussing this via online chat, if you would prefer that vs a phone call -- either is fine with me.