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Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 12663
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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New IPAD PRO (smaller version) I am unable to SEND email but

Customer Question

New IPAD PRO (smaller version)
I am unable to SEND email but can receive email. When try to send email the following
notice appears: CANNOT SEND EMAIL; USER NAME OR PASSWORD ***** "smtpauth.earthlink.
net is incorrect" OK. How do I reconcile this. Tried changing user name to hadden@
earthlink.net which did not work. Message used to say passwords do not match not user
name. Also, used email password ***** having APPL PASSWORD ***** so need to change this after email fixed. Thanks for you help!!
Submitted: 2 months ago.
Category: Email
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

Lets try going to settings, mail, and remove the earthlink account.. Heres how

http://my.kualo.com/knowledgebase/?kbcat=0&article=419

Then, lets hold down the sleep / wake and home button for 30 seconds. The ipad should turn off. Then, turn it back on.

And now, add the earthlink account again following these steps.

https://support.earthlink.net/articles/email/how-to-setup-an-ipad-to-check-earthlink-email.php

Let me know if this works, and if not let me know where you get stuck at .

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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