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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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Lost my aol email inbox and old mail, last few hours, safari

Customer Question

lost my aol email inbox and old mail
JA: How long have you had this issue with your A.O.L. account?
Customer: last few hours
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: safari on macbook
JA: What troubleshooting have you tried?
Customer: aol customer service
JA: Anything else you want the email expert to know before I connect you?
Customer: first happened july 15 and i lost 20,000 emails from last 10 years, then again today i lost everything from july 16- to today
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Sandy replied 2 months ago.

What do the AOL customer service representative inform you about this?

Customer: replied 2 months ago.
they were only able to recover email I deleted - not email in my new mail or old mail
Expert:  Sandy replied 2 months ago.

A. Have you also configured you email account with apple mail email

client with POP3 settings?

B. Is this your free AOL email account or you pay them for it.

Customer: replied 2 months ago.
a-have configured with apple mail but it says imap
b-yes,free account
Expert:  Sandy replied 2 months ago.

In order to keep your emails safe, account must always be configured with POP3 settings.
POP3 option download the emails to email client. However, IMAP just shows the email that are under webmail account and not download them.

Once the emails are deleted from webmail sever, emails will not be shown under IMAP settings but not under POP3 settings.

First please configure AOL email account with POP3 settings with apple mail and check if it recovers the emails or not.

AOL does not provide any option to recover lost emails for free account holder.

In this case, please call AOL customer service and ask them if you upgrade then will they be able to recover your the lost emails.

AOL toll free: 1-***-***-****

We are independent techs support service provider. My job is to provide you honest and truthful information. I hope you understand.

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit).

Thank you, ***** *****