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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have paid for 1 year for office under the name yet I was

Customer Question

I have paid for 1 year for office under the name***@******.*** yet I was advised it had expired
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Did you purchase Microsoft Office online?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
windows10
Expert:  Viet - Email Tech replied 2 months ago.

Where did you purchase Office previously?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,