How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I forgot my password. When I go to help it ask if the email

Customer Question

I forgot my password. When I go to help it ask if the email is right. Well its not right. Never have seen this at all. I can't get any further.
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.


I'm sorry about the issue. Is this email password?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  arsufi2002 replied 7 months ago.

Hi Kristi,

My name is ***** ***** of the expert in Email Category. I Would like to assist you with your issue and would be your next active expert..

Please let me know when you are back so that we can resume troubleshooting.

Related Email Questions