Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Are you wanting to retrieve messages on your home answering machine, while you are away?
What is the complete model number of your phone system (the numbers after the CL, printed on the base station)?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.