My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Sara, there is no way you can access the old hotmail account until it gets active.
Please leave old hotmail account without doing any activity for two days.
By the way, did you forget password ***** your old hotmail account?
Are you still there
Do you have access to same email from other devices like phone / tablets etc
Let me know when are at home
I shall take a remote session and check out the issue